Feedback Form

We prefer to hear our client’s concerns directly, to ensure no communication is misunderstood. If you prefer to provide feedback anonymously, you can do so with this form. Please understand we will be unable to address any issues with you directly should you submit the form anonymously.

We strive to consistently provide the best experience for our clients so all feedback, complaints and concerns are taken very seriously. We appreciate you taking the time to complete and submit this form, and assure you we will use all feedback to improve our service. Thank you.

If you prefer to contact Postural Innovations directly, please phone (03) 9361 2234 or email info@pinn.com.au

Name

Phone (Business Hours)

Address

Are you a Client of Postural Innovations?

Is this feedback related to your personal experience as a Client of Postural Innovations?

Yes

Relationship to Client

If you are not a Client of Postural Innovations, please describe your relationship to the Client

Client's Name

Feedback Type

Please select the appropriate option

Complaint

Compliment

Suggestion

Location

Please advise the location where the incident occurred

Details

Please provide details of any staff involved (if known), the location of the experience (clinic, gym, etc) and any details which will help us to understand the situation

Outcome Required

Do you wish to be contacted?

If you require a response, please complete the personal details above and select your preferred contact method below

By Phone

By Email

By Post

None

Anything else you think we should know?

Complaints Register

All feedback and complaints will be used by NeuroRehab Allied Health Network for evaluation and continuous improvement to our service delivery and will be entered into our Complaints Register. You will not be penalised for lodging a complaint and you have the right to an advocate if you require one. Information provided via a complaint is kept confidential and only disclosed if required by law or if the disclosure is otherwise appropriate in the circumstances.